A Dream Project Turns Into a Nightmare: How Flawless Software Never Got Implemented

This case details the experience of Integra, a large Canadian life insurance institution, and its partner Intex Consulting, the Canadian subsidiary of a large international IS integration firm, in the launch of their Banking and Loan Insurance Software System (BLISS) development project. After 1.3 million dollars of investment from each partner and 12 months of intensive efforts, the project came to an abrupt stop. Specifically, this case looks at the ramifications of introducing a new and unproven IS product and how to avoid and recover from an IS project failure.