In this study, Financial Insights provides insight, opinion, and guidance regarding the adoption of Voice over Internet Protocol (VoIP) in Canadian financial services markets.
"Canadian financial services firms, exhibiting characteristic caution, are slower to adopt VoIP than some of their peers in other industries," says Matt Jarrett, Senior Analyst with Financial Insights. "The potential benefits of VoIP are clear, but to win in this market vendors must alleviate concerns about the reliability and security of their solutions."