This IDC study assesses China's business process outsourcing (BPO) services market in 2004 and offers IDC's forecast from 2005 to 2009. In addition, this document analyzes the market opportunities and the competitive landscape in the China BPO market. This report makes predictions about the future of BPO services market and outlines ways in which vendors and service firms can capitalize on opportunities in the market.
"BPO is the most attractive sector within the China services market, and market growth is driven by the increasing number of multinational corporations that entered the China market, who benefited from the WTO. But the current Chinese internal business environment is still the biggest inhibitor, which will greatly influence the growth of this market," says Judy Ou, analyst, Software and Services Group, IDC China.