The health care consumer gospel according to Harvard Business School: a talk with Regina Herzlinger, DBA. (Consumer-Driven Health Care).(Interview): An article from: Physician Executive

This digital document is an article from Physician Executive, published by American College of Physician Executives on May 1, 2000. The length of the article is 2984 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the author: Richard L. Reece, MD, interviewed Regina Herzlinger, DBA, on March 29, 2000 to discuss the consumer-driven revolution in the U.S. Dr. Herzlinger is the Nancy R. McPherson Professor of Business Administration at Harvard Business School and author of the best selling book, Market-Driven Health Care; Who Wins, Who Loses in the Transformation of America's Largest Service industry. She talks about how we are moving from a system led by providers to one led by consumers. "The Internet is a democratizing medium. It makes things accessible to everybody. It is transparent. It gives consumers in formation and access to a host of options. When the Internet is coupled with employers giving employees money to use as they choose, we will hove a revolution." She discusses why the health care system will have to be reorganized. "Large organizations will have to reconfigure themselves to meet the demands of consumers. We hove a very inward looking system, organized by providers for the providers' convenience, not for the consumers' needs."

Citation Details
Title: The health care consumer gospel according to Harvard Business School: a talk with Regina Herzlinger, DBA. (Consumer-Driven Health Care).(Interview)
Author: Richard L. Reece
Publication:Physician Executive (Refereed)
Date: May 1, 2000
Publisher: American College of Physician Executives
Volume: 26 Issue: 3 Page: 36(5)

Article Type: Interview

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