Listening competency in the workplace: a model for training.: An article from: Business Communication Quarterly

This digital document is an article from Business Communication Quarterly, published by Association for Business Communication on December 1, 1997. The length of the article is 3201 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: A two-factor hypothetical model has been constructed to measure and assess organizational listening ability directly at the workplace through input obtained from co-employees. The listening competency model measures the accuracy of messages communicated and the relationship between the listener and the speaker. The model is easy to administer and has proven to be reliable in tests. It can help workers achieve excellent listening skills and enhance their learning and performance in the areas of organizational training and development.

Citation Details
Title: Listening competency in the workplace: a model for training.
Author: Lynn O. Cooper
Publication:Business Communication Quarterly (Refereed)
Date: December 1, 1997
Publisher: Association for Business Communication
Volume: v60 Issue: n4 Page: p75(10)

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