The impact of information technology on travel agents.: An article from: Transportation Journal

This digital document is an article from Transportation Journal, published by American Society of Transportation and Logistics, Inc. on June 22, 1998. The length of the article is 4100 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: The advent of information technology (IT) is causing major changes among travel agents as a result of a shift in distribution channels. Electronic commerce, for instance, is reducing the roles of travel agents as information brokers and processors of transactions with the introduction of electronic ticketing services by airlines. Travel agents are also experiencing a decline in commissions and revenues and a corresponding increase in labor, IT and administrative costs. Travel agents need to use IT to their advantage by exploiting their core competencies.

Citation Details
Title: The impact of information technology on travel agents.
Author: Ira Lewis
Publication:Transportation Journal (Refereed)
Date: June 22, 1998
Publisher: American Society of Transportation and Logistics, Inc.
Volume: v37 Issue: n4 Page: p20(6)

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