The customer first: clarion call at AlliedSignal.: An article from: Industrial Management

This digital document is an article from Industrial Management, published by Institute of Industrial Engineers, Inc. (IIE) on November 1, 1998. The length of the article is 2353 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.

From the supplier: International manufacturing and technology company AlliedSignal decided to improve its internal customer service and quality levels by integrating all of its shared services programs and operations into one global organization called AlliedSignal Business Services. In this new organization, the firm's human resources, travel organizations, purchasing, information systems and material management functions were combined and then divided into four functionally based service areas, namely human resources, administrative and travel, financial, and computing and technology. These service processes were later aligned more closely with particular customer segments.

Citation Details
Title: The customer first: clarion call at AlliedSignal.
Author: Dan Henderson
Publication:Industrial Management (Magazine/Journal)
Date: November 1, 1998
Publisher: Institute of Industrial Engineers, Inc. (IIE)
Volume: 40 Issue: 6 Page: 27(5)

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