This Financial Insights report examines Webster Bank's journey to transform its core banking systems and channel platforms. Webster's story is remarkable given the scope and magnitude of the project, which took only 15 months to complete with minimal customer and employee impact.
"Webster Bank undertook bold strategic initiatives to transform its entire core banking and channel platforms, including a new commercial loan and integration layers, positioning itself for continued double-digit growth," said Karen Massey, senior analyst, Consumer Banking and Credit, Financial Insights. "Other U.S. banks should use Webster as a reference point as they chart out the path of their own transformations."