This Manufacturing Insights presents findings from our research into the satisfaction levels of SAP customers and the practices employed in managing the relationship. This document examines the efficacy of different mechanisms in capturing value from the SAP investment as well as how customers view SAP's relationship efforts. We close by offering a model for self-assessing your maturity and how you might advance your capabilities in this area.
Harvesting Value from Your SAP Investment
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Book Details
Author(s)Giuliana Folco, Jessica Goepfert
PublisherIDC Research
ISBN / ASINB000MLXBNA
ISBN-13978B000MLXBN2
MarketplaceFrance 🇫🇷