Service capability and performance of logistics service providers [An article from: Transportation Research Part E]

This digital document is a journal article from Transportation Research Part E, published by Elsevier in 2004. The article is delivered in HTML format and is available in your Amazon.com Media Library immediately after purchase. You can view it with any web browser.

Description:
Drawing on the resource-based view of the firm, this study empirically examines if there exist different types of logistics service providers (LSPs), and whether the types differ in service performance. The study results suggest that there are four discernable types of LSP, according to the service capability displayed by each type, and that differences in service performance exist between the types. The implications of the results are discussed and suggestions for further research in LSPs are offered.