Citigroup Technology Infrastructure Division: Financial Strategies for Managing IT as a Business Within a Business

Name: Citigroup Technology Infrastructure Division: Financial Strategies for Managing IT as a Business Within a Business
Author: Robert S. Kaplan, Steven R. Anderson
ISBN: 978B001GLLPF1

Author Robert S. Kaplan, Steven R. Anderson

Publisher Harvard Business School Press

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Book Details

Author(s)Robert S. Kaplan, Steven R. Anderson

PublisherHarvard Business School Press

ISBN / ASINB001GLLPFG

ISBN-13978B001GLLPF1

AvailabilityAvailable for download now

Sales Rank8,405,216

MarketplaceUnited States 🇺🇸

Description ▲

This chapter illustrates how using TDABC to create an activity-based Business Performance Management (BPM) system helped the Citigroup Technology Infrastructure Division--an internal shared services division--to operate as a "business within a business."