Putting the Service-Profit Chain to Work (HBR Classic)

Name: Putting the Service-Profit Chain to Work (HBR Classic)
Author: James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl, Jr. Sasser, Leonard A. Schlesinger
ISBN: 978B001GLLU49

Author James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl, Jr. Sasser, Leonard A. Schlesinger

Publisher Harvard Business Review

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Book Details

Author(s)James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl, Jr. Sasser, Leonard A. Schlesinger

PublisherHarvard Business Review

ISBN / ASINB001GLLU4M

ISBN-13978B001GLLU49

MarketplaceUnited Kingdom 🇬🇧