Billing & OSS World 2008 Highlights: The Customer Experience Is Both Technology and Organizationally Driven

Name: Billing & OSS World 2008 Highlights: The Customer Experience Is Both Technology and Organizationally Driven
Author: Yankee Group
ISBN: 978B0032J7WU2

Author Yankee Group

Publisher MarketResearch.com

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Book Details

Author(s)Yankee Group

PublisherMarketResearch.com

ISBN / ASINB0032J7WU2

ISBN-13978B0032J7WU2

MarketplaceFrance 🇫🇷

Description ▲

The customer experience cannot just be addressed through the use of technology to better integrate touchpoints in the customer lifecycle; it has to also be addressed through significant internal carrier organization value shifts.