This IDC Insight looks at the unified communications landscape from a worldwide (WW) perspective, but also indicates where these trends are applicable to specific parts of the Europe, Middle East, and Africa (EMEA) region, such as Western Europe (WE) and Central Europe, Middle East and Africa (CEMA).
It also answers the following questions: What is UC? What are the important factors driving and impeding UC adoption? In what way will new technologies and customer demands shape this market?