BPM and Workflow in Healthcare

This new eBook presents the collection of best and most important chapters on this topic recently published in the annual BPM and Workflow Handbook series and other publications. BPM’s promises are real, but the path to success is littered with pitfalls and shortcuts to failure. Best practices can help you avoid them. If you are just embarking on using its methods and tools, these authors have a wealth of experience to learn from and build on. 11 complete chapters.
Workflow Opportunities and Challenges in Healthcare
This paper explores how BPM and workflow technology make a profound impact on patient care while examining the challenges that are present in the healthcare arena.
Transforming Healthcare through Enterprise Architecture and BPM
Healthcare demands radical change to increase the accessibility and affordability of health care, find new cures for disease, assure privacy of patient data, cut waste and fraud in Medicaid and Medicare and facilitate information sharing environments among organizations.
Authenticated Document/Data Exchange in Healthcare
Successful implementation of workflow is encouraging healthcare agencies to look at workflow methodologies favorably because data and documents exchanged were previously considered confidential and restricted.
Business Process Management in Pharmaceutical R&D
Although highly profitable, the pharmaceutical industry has been facing increasing development cost, price pressure, and regulatory requirements. This article provides an introduction to BPM in the pharmaceutical industry with a short case study in clinical R&D.
CASE STUDIES
The Chester County Hospital
The Chester County Hospital (CCH) has distinguished itself by not only implementing workflow management technology in a healthcare setting, but by customizing and supplementing that technology with its own home-grown applications. The result is a workflow system that integrates clinical, operational and financial processes to support patient-centered care.
Geisinger Health System, USA
To improve document management and bring greater efficiency to clinical, business and financial processes across its organization, Geisinger undertook a cross-enterprise BPM initiative that has resulted in significant productivity improvements, cost savings and improved customer service.
PruHealth, South Africa
PruHealth is using a BPM approach on top of a SOA to create a more agile IT infrastructure that enables them to adapt their processes to business opportunities and bring products to market more quickly in the highly competitive health insurance market in the UK.
IMAN Australian Health Plans Australia
IMAN embarked on an IT strategy based on implementing Open Source technology. A benefit has been to reduce the external systems to near zero and provide a single point of reference for all claims and plans within the core system.
Chemcentral Corporation, USA
CHEMCENTRAL put into operation a new private network-based workflow solution to automate document distribution to and from its trading partners and customers. The service reduces internal document processing costs, enhances customer service and improve response time for quality control/conformance documents.
NAS Medicare Project, USA
In 2003 Congress passed sweeping changes to the nation’s Medicare program. NAS one of the largest Medicare contractors in the country had only a short time to prepare for these changes and offer innovative approaches. BPM and workflow were identified as critical technologies. This case study focuses on the possibility and reality of massively parallel workflow implementations.
University Hospital Virgen Rocio, Spain
This work presents the BPM-based introduction of speech recognition technology for clinical reports in a healthcare organization in Andalusia (Spain). This facilitates a quicker and more secure way for health care professionals to complete patient's reports.