OPERATIONS MANAGEMENT Handbook

WHETHER YOU ARE RUNNING A BUSINESS OR NAVIGATING A CAREER, THIS BOOK IS THE ULTIMATE GUIDE TO ENLISTING THE POWER OF NARRATIVE TO MANAGE GOOD AND DO WELL IN OPERATIONS.

The overall goal is to develop an understanding of the “process-based view” and discuss operations as a core organizational process.
The objectives of Operations Management Handbook are:
(1) to understand that the process-based view can be applied at the functional, organizational and inter-organizational levels;
(2) to understand how to direct, design, deliver and develop operations in a service or manufacturing setting;
(3) to recognize the unique challenges of managing operations in services versus manufacturing and (4) to learn of the different tools managers have in dealing with operational challenges.
Topics that will be covered in this book include operations strategy, process design, project management, supply chain management, capacity planning and management, inventory management, resource planning and management, quality management and continuous improvement.