Total Quality Management (TQM) is a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.
This book is divided into 44 brief chapters which explains all the concepts of TQM. The topics are divided into chapters so that it becomes easy for students and learners to comprehend and remember the concepts. A perfect study guide for students.
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Total Quality Management
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Book Details
Author(s)Dr Simon John, Dr Henry Welch
ISBN / ASINB0099RYJGG
ISBN-13978B0099RYJG6
MarketplaceUnited Kingdom 🇬🇧