Service Management with ITIL

As computer systems become more and more a part of our everyday lives the management and utilisation of these systems in as effective a way as possible becomes an essential part of modern business planning.

ITIL® is the de facto framework in the integration of business and IT systems. As an established and proven approach to the integration of IT systems into business planning it represents a key foundation in the strategy, design and running of today’s business systems.

This Book
Provides a thorough understanding of the ITIL® framework
• Explains the drive and philosophy behind the framework
• Provides real life anecdotes and examples
• Explains why some attempts at implementing ITIL® fail
• Helps prepare readers for the foundation exam
• Contains sample questions and exam guidance
• Condenses into one slim volume over 30 years of experience

The Author is ITIL® Expert certified and has been working in systems design and management for the last 35+ years. He has been a Microsoft and CISCO certified systems engineer and regularly consults for many blue-chip companies. He frequently presents system management classes for a wide range of industries.