The Insider's Guide to Shared Services: A Reference Guide

Is your organization moving to a shared service model? If so, you are not alone. Why not get started on the right foot? This book will answer questions like "What are common services offered (and how they are determined)?"; "What roles are critical to success?"; "What technology is needed to support this initiative?"; "What chargeback model do you recommend?" and "How do you measure performance?"