A Call Centre Odyssey

Call centres are the most misunderstood and maligned workplaces of the twentieth century. Steven Brooks lifts the lid on an industry shrouded in secrecy and takes the reader on a harrowing personal journey to his personal burnout and back. This workplace has everything, bad managers, disgruntled employees, sexual harassment, decisions gone wrong and much more. Join Steven as he takes you on a trip through call centre hell and out the other side. Told in a personal, first person narrative with intersting case studies and tips on surviving toxic workplaces, including that age old question, how do you keep motivated when nobody else seems to care. Get ready for a hell of a ride.