ITIL and Organizational Change

As you read this book, you will see how you can benefit from:
minimizing and overcoming resistance to change, as you understand the reasons behind employees' apprehensions
higher staff morale and improved relationships across the organization, as you obtain buy-in to the change
increased productivity, as time is focused on the right projects and tasks
knowing how to measure and publicize your successes, thereby further improving morale and productivity
learning how to manage the 'human aspect' of your project, which will enable the best possible outcome for customers, employees and the organization as a whole
lower costs and a higher return on your investment, as the services provided will be perfect for the business needs
minimal disruption to the business, as you implement the changes in the most cost-effective and efficient ways.
additional guidance on key skills, planning, and accountability – intrinsic elements of successful project.