IT Services Business Management: Concepts, Processes and Practices

Authored by an IBM-er, who is an expert of IT Strategy and Innovation, this book is an amalgam of the basic IT Framework and author’s practical knowledge. It exclusively covers the Management topics of IT Services with the help of Three-dimensional cube - Customer-centricity, Niche vs. end-to-end offering and Disruptive innovation vs. gradual innovation. The book also incorporates Cases, Management Stories, and Learning Tasks to give an analytical insight of the Subject. The book is intended for the postgraduate students of business administration, MCA and MSc (IT). Besides, the book will also be beneficial for the IT Services executives and managers.