THE MANAGER'S HANDBOOK

"THE MANAGER’S HANDBOOK

Proven solution to the people problems you face on the job in an easy Question and Answer format.
You’ll see exactly how to:
• Respond effectively to any type of employee complaint.
• Attract the best possible workers to your team and keep them motivated.
• Develop a positive, two-way rapport with your boss and other supervisors.
• Communicate clearly and persuasively whether you are speaking to someone or writing a report or memo.
• Turn the table on office politics.
• Dish out discipline when necessary without “turning off” employees.
• Focusing squarely on the people handling skills that can make or break any supervisor, this Handbook provides you with quick help for tough day-to-day problems."