Employee Research and Organisational Development in the London Borough of X

THE CONTEXT

A decision was made to undertake an employee attitude survey in 1999 and to launch the survey about a year after the new council had been established. A decision was also made to repeat the research in 2001 and 2003.

The research programme was designed to address four key aims:

•To develop a baseline set of measures for monitoring change
•To develop an understanding of the issues as employees saw them
•To identify how employees' perceptions and attitudes differed within the council (for example, how and by how much did the views of former X, former SCC and new recruits differ); and,
•To provide knowledge and insights to form the basis of an organisational development strategy for the new council and assist in identifying priorities for action