The First Time Manager - Mini Starter Guide: For call Centre/Customer services Managers (TFM starter series Book 1)

If your a new manager (call centre or customer services) then this is the must have read!
I have 8 years in management experience, and when I look back at my first team, these are the things I wish I had known then. Hit the ground running with a quick guide (you could read it in an hour). Give it a go, what have you got to lose? What could you gain!