WorkFlow: Work Process Mapping & Improvement (Performance Improvement for WINNERS! Series)

In today's global economy, competition has forced the extinction of some types of businesses and is causing the evolution of others. Surviving businesses are changing to meet new marketplace demands.

WorkFlow is a new way of thinking. Organizations learn to manage work processes, letting people at each level be responsible for some piece of the business. This happens by transforming each person into a critical work process manager, who controls and regulates his or her work process like a small business.

This also involves significantly more cross-functional participation than managing a specialty-skills department. It means understanding the needs of work process customers and suppliers, where decision-making is more lateral. Each work process is managed with concern for profit and loss -- re-connecting responsibility, authority and accountability.