Learn How to Delight Customers and Increase Loyalty With a Successful Social Media Customer Service Strategy
Customers are talking about your business on social media - and now more than ever, they expect a response. Ignoring queries and comments on sites like Facebook, Twitter, and Instagram can be hugely damaging to your brand, but take control and you'll reap the rewards - happier customers, increased loyalty, and bigger profits.
Successful Social Media Customer Service includes the information about:
- Why your business needs a social media customer service strategy
- How to prepare your business and staff for social customer service
- How to setup a social listening strategy for customer service
- How to develop a pro-active approach to social media customer service
- How to handle complaints on social media - best practices
- How fast you need to respond to customer complaints
- How to handle a social media customer service crisis
- How to measure social media customer service performance
- Specific social media customer service tips for Facebook and Twitter
Social Media Customer Service - The Stats
- Between Q2 2014 and Q2 2015, there was a 21% increase in messages sent globally to brands on Facebook and Twitter (Sprout Social, 2015).
- 24% of American Internet users 12+ who have contacted a brand on social media expect a reply within 30 minutes, regardless of when the contact was made (Convince and Convert, 2015)
- Customer service on Twitter can save up to 80 percent per interaction compared to phone calls - $1 per resolution compared to $6 (Twitter, 2015). on Bestseller, 500 Social Media Marketing Tips, and his new book Successful Social Media Customer Service will help your business develop a robust social media customer service strategy, whether you're a sole entrepreneur or company with a team of dedicated staff.
There's never been a better time to build a social media customer service strategy to delight your customers, boost reputation, and increase brand loyalty - and it's easier than you think.
Scroll to the top of the page and click the buy button to build your social media customer service strategy today!