IT Service Management: Support for your ITSM Foundation exam

Name: IT Service Management: Support for your ITSM Foundation exam
Author: John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths
ISBN: 978B01BDCVOU9

Author John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths

Publisher BCS, The Chartered Institute for IT

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Book Details

Author(s)John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths

PublisherBCS, The Chartered Institute for IT

ISBN / ASINB01BDCVOUI

ISBN-13978B01BDCVOU9

MarketplaceIndia 🇮🇳

Description ▲

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.

Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.