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Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition
Peter Hernon, Ellen Altman, Robert E. Dugan
Alpha Pub House
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Managing Your Library Construction Project
Richard McCarthy
Alpha Pub House
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Introducing RDA: A Guide to the Basics (ALA Editions)
Chris Oliver
Alpha Pub House
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The Top Technologies Every Librarian Needs to Know: A LITA Guide
Kenneth J. Varnum
Alpha Pub House
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An Action Plan for Outcomes Assessment in Your Library
Peter Hernon, Robert E. Dugan
Alpha Pub House
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Privacy and Confidentiality Perspectives Archivists and Archival Records
Menzi L. Behrnd-Klodt
Alpha Pub House
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Reference Sources for Small and Medium-sized Libraries, Eighth Edition
Jack O'Gorman
Alpha Pub House
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Hiring, Training, and Supervising Library Shelvers
Patricia Tunstall
Alpha Pub House
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Cooking Up a Storytime: Mix-And-Match Menus for Easy Programming
Susan Anderson-Newham
Alpha Pub House
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Moving Materials: Physical Delivery in Libraries
Valerie Horton, Bruce Smith
Alpha Pub House
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