Books by Publisher: Call Center Press — EbookNetworking.net

EbookNetworking 🔍 Search Books

📄 Lite AMP versionFull site ›

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A Career for the 21st Century (Call Center Agent Handbook) (Call Center Agent Handbook)
Cliff Hurst
Call Center Press
View Details ›
Call Center Management On Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Brad Cleveland
Call Center Press
View Details ›
Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition
Call Center Press
View Details ›
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Brad Cleveland, Julia Mayben
Call Center Press
View Details ›
Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition
Brad Cleveland, Susan Hash
Call Center Press
View Details ›
The Voice of Your Company: Conversational Skills for Customer Service Reps
Clifford Hurst
Call Center Press
View Details ›
ICMI's Pocket Guide to Call Center Management Terms: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Brad Cleveland
Call Center Press
View Details ›
Call Center Forecasting and Scheduling : The Best of Call Center Management Review
Brad Cleveland, Susan Hash, Editors
Call Center Press
View Details ›
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition
Brad Cleveland, Susan Hash
Call Center Press
View Details ›
Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
E. Arrington, D. Coen, C. Ellis, L. Harps, S. Hash, E. Hawk, M. Klenke, G. Levin, J.Mayben, A. Nickerson, W. Sitzer, F. Wilkinson
Call Center Press
View Details ›
Call Center Supervision: The Complete Practical Guide to Managing Frontline Staff
Penny Reynolds
The Call Center Press
View Details ›