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ICMI Press (International Customer Management
Books by Publisher: ICMI Press (International Customer Management
8 books
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
Lori Bocklund, Dave Bengtson
19.44
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Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
Brad Cleveland, Debbie Harne
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Bocklund, Lori, Bengtson, Dave (June 1, 2002) Paperback
Lori, Bengtson, Dave Bocklund
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Call Center Technology Demystified: the No-Nonsense Guide to Bridging Customer C
Lori; Bengtson, Dave Bocklund
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy by Bocklund, Lori, Bengtson, Dave (2002) Paperback
Lori, Bengtson, Dave Bocklund
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Brad Cleveland
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Call Center Customer Relationship Management Handbook and Study Guide (ICMI's Handbook/Study Guide)
Brad Cleveland, Debbie Harne
199.00
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Call Center Sample Monitoring Forms
various
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