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Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction (Paperback)--by Robert Woodruff [1996 Edition]
Sarah Gardial, Michael Ed. Woodruff Robert Woodruff
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![Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction (Paperback)--by Robert Woodruff [1996 Edition]](https://www.ebooknetworking.net/books/B01/GMI/bigB01GMI971G.jpg)