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Creating A Customer-Focused Help Desk: How to Win and Keep Your Customers
Andrew Hiles, Yvonne Gunn
Rothstein Associates Inc.
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Disaster Recovery Testing: Exercising Your Contingency Plan (2007 Edition)
Philip Jan Rothstein
Rothstein Associates Inc.
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The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition)
Andrew Hiles
Rothstein Associates Inc.
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Principles and Practice of Business Continuity: Tools and Techniques
Jim Burtles
Rothstein Associates Inc.
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Business Continuity and Risk Management: Essentials of Organizational Resilience
Engemann, Kurt J
Rothstein Associates, Inc.
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The Comprehensive Business Continuity Management Program: Business Impact Analysis, Business Continuity Plan and Crisis/Risk Management Plan Development Templates on CD-ROM
Douglas M. Henderson
Rothstein Associates Inc.
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Hiles on Business Continuity: Global Best Practices, 3rd Edition, with 41 FREE DOWNLOADS of Editable Spreadsheets, Sample Plans, Practical Articles, and More
Andrew Hiles
Rothstein Associates Inc.
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Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation (Third Edition)
ABS Consulting - Lee N. Vanden Heuvel, Donald K. Lorenzo, Randal L. Montgomery, Walter E. Hanson, and James R. Rooney
Rothstein Associates Inc.
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Emergency Evacuation Planning for Your Workplace: From Chaos to Life-Saving Solutions
Jim Burtles
Rothstein Associates Inc.
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Business Continuity Planning: A Step-by-Step Guide with Planning Forms
Kenneth L. Fulmer
Rothstein Associates Inc.
63.70
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A Risk Management Approach to Business Continuity: Aligning Business Continuity with Corporate Governance
Julia Graham, David Kaye
Rothstein Associates Inc.
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Root Cause Analysis Handbook: A Guide to Effective Incident Investigation
Abs Consulting
Rothstein Associates Inc.
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Software Metrics: Best Practices for Successful IT Management (Rothstein Catalog on Service Level Management)
Paul Goodman
Rothstein Associates Inc.
72.71
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Lukaszewski on Crisis Communication: What Your CEO Needs to Know About Reputation Risk and Crisis Management (c2013)
James E. Lukaszewski
Rothstein Associates Inc.
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Business Continuity: Best Practices--World-Class Business Continuity Management, Second Edition
Andrew Hiles
Rothstein Associates Inc.
136.12
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Emotional Terrors in the Workplace: Protecting Your Business' Bottom Line
Vali Hawkins Mitchell
Rothstein Associates Inc.
62.86
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BUSINESS CONTINUITY PLANNING: A Step-by-Step Guide With Planning Forms (Business Continuity Management)
Ken Fulmer
Rothstein Associates Inc.
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Template for Comprehensive Business Continuity Management: Business Impact Analysis, Business Continuity, Emergency Response, Training, Implementation, Exercise, and Maintenance, 4th Edition
Douglas M. Henderson
Rothstein Associates Inc.
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SLA Framework CD-ROM: Service Level Agreements Framework
Andrew Hiles
Rothstein Associates Inc.
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Business Impact Analysis Template: A Tool for Business Continuity
Douglas M. Henderson
Rothstein Associates Inc.
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Go. Recover-Data Center: Data Center Disaster Recovery Plan on CD-ROM (2008 Edition)
Jan Persson
Rothstein Associates Inc.
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Business Continuity Management Framework: The Easy-to-use, Comprehensive, Business Continuity Tool (Third Edition, 2008)
Kingswell International, Ltd.
Rothstein Associates Inc.
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Service Level Agreements: Winning A Competitive Edge for Support & Supply Services
Andrew Hiles
Rothstein Associates Inc.
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Template for Business Continuity Program for Manufacturing and Distribution
Douglas M. Henderson
Rothstein Associates Inc.
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The Template for a Quick and Easy Business Continuity Plan for Your Small Business
Douglas M. Henderson
Rothstein Associates Inc.
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The Comprehensive Business Continuity Management Program: Business Impact Analysis, Business Continuity Plan and Crisis / Risk Management Plan Development Templates
Douglas M. Henderson
Rothstein Associates Inc.
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Business Continuity Management Framework, Second Edition
Andrew Hiles
Rothstein Associates Inc.
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The Complete Hurricane & Flood Plan for Business: A Disaster Prevention and Recovery Template on CD-ROM
Douglas M. Henderson
Rothstein Associates Inc.
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Comprehensive Crisis and Continuity Program for Colleges and Universities on CD: Risk and Impact Analysis, Continuity of Operations Plan (COOP), ... Management Plan Development Templates
Douglas M. Henderson
Rothstein Associates Inc.
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Business Continuity Planning Template
Douglas M. Henderson
Rothstein Associates Inc.
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Emergency Management Plan for Public & Private Schools (K-12): A Continuity of Operations Plan (COOP) Template on CD-ROM
Douglas M. Henderson
Rothstein Associates Inc.
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Service Level Agreements: A Framework on CD-ROM for iT and Technology (2008 - 12th Edition)
Andrew Hiles
Rothstein Associates Inc.
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