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Books by Betsi Harris Ehrlich

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2 books found
Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service
Transactional Six Sigma and Lean Servicing: Leveraging Manu…
By: Betsi Harris Ehrlich
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Service with a smile: lean solutions extend beyond the factory floor.(antagonistic relationship between management and employees ): An article from: Industrial Engineer
Service with a smile: lean solutions extend beyond the fact…
By: Betsi Harris Ehrlich
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