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Books by Donna Knapp

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8 books found
A Guide to Customer Service Skills for the Service Desk Professional
A Guide to Customer Service Skills for the Service Desk Pro…
By: Donna Knapp
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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
The ITSM Process Design Guide: Developing, Reengineering, a…
By: Donna Knapp
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A Guide to Service Desk Concepts
A Guide to Service Desk Concepts
By: Donna Knapp
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A Guide to Customer Service Skills for the Service Desk Professional 4th edition by Knapp, Donna (2014) Paperback
A Guide to Customer Service Skills for the Service Desk Pro…
By: Donna Knapp
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A Guide to Service Desk Concepts (Help Desk)
A Guide to Service Desk Concepts (Help Desk)
By: Donna Knapp
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
A Guide to Customer Service Skills for the Help Desk Profes…
By: Donna Knapp
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A Guide to Help Desk Concepts, Second Edition
A Guide to Help Desk Concepts, Second Edition
By: Donna Knapp
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A Guide to Customer Service Skills for the Service Desk Professional
A Guide to Customer Service Skills for the Service Desk Pro…
By: Donna Knapp
View Details