Design for Six Sigma for Service
Book Details
Author(s)
Yang, Kai
Publisher
McGraw-Hill Education
ISBN / ASIN
0071445552
ISBN-13
9780071445559
Category
Business & Economics
Marketplace
India 🇮🇳
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Description
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
