Front Office Management and Operations
Book Details
Author(s)
Linsley DeVeau, Patricia DeVeau
Publisher
Prentice Hall
ISBN / ASIN
0133341453
ISBN-13
9780133341454
Availability
Usually dispatched within 1-3 weeks
Sales Rank
#99,999,999
Marketplace
India 🇮🇳
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Description
Appropriate for courses in Front Office Management and Rooms Division Management at the two- or four-year college/university level.
Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.
