002: Process Consultation, Vol. 2: Lessons for Managers and Consultants (Addison-Wesley on Organizational Development Series)

One of the persistent dilemmas that faces any manager or consultant is whether to give advice or to help others figure out a solution by facilitating their own problem solving processes. This book, intended for experienced consultants and mangers, reaffirms the concept of process consultation as a viable model of how to work with human systems. It clarifies the concept of process consultation as defined in the previous volume, Process Consultation: Its Role In Organization Development (1969), and introduces modifications and new ideas that elaborate on and have evolved beyond the material in the first volume. Included are such topics as cultural rules of interaction; initiating and managing change; intervention strategy; tactics and style; and emerging issues in process consultation. Volume II is an invaluable resource for anyone involved in the management of human processes in organizations.