Program Assessment

Written for prospective and current managers, Program Assessment provides readers with the knowledge and skills basic to assessing organizational effectiveness - the degree to which orientation programs inform, training programs instruct, incentive programs motivate, safety programs safeguard, and quality assurance programs enhance quality. In a lively and clear writing style, Dr. Cline organizes his central ideas according to an intuitive model of the assessment process. His model highlights the book's key topics and clarifies the relationship among them. Most importantly, the model identifies the types of error that occur during program assessment and proposes strategies to reduce each type of error. Program Assessment will enable readers to plan assessments at work and to view the assessment reports that cross their desks with a critical eye.