Information Technology in the Service Society: A Twenty-First Century Lever

Name: Information Technology in the Service Society: A Twenty-First Century Lever
Author: Committee to Study the Impact of Information Technology on the Performance of Service Activities, Computer Science and Telecommunications Board, National Research Council
ISBN: 9780309048767

Author Committee to Study the Impact of Information Technology on the Performance of Service Activities, Computer Science and Telecommunications Board, National Research Council

Publisher National Academies Press

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Book Details

Author(s) Committee to Study the Impact of Information Technology on the Performance of Service Activities, Computer Science and Telecommunications Board, National Research Council

Publisher National Academies Press

ISBN / ASIN 0309048761

ISBN-13 9780309048767

Marketplace France 🇫🇷

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Description

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.