Making Quality Happen: A Step By Step Guide to Winning the Quality Revolution
Book Details
Author(s)R.M. McNealy
PublisherSpringer
ISBN / ASIN041273530X
ISBN-139780412735301
MarketplaceFrance 🇫🇷
Description
Making Quality Happen presents a user friendly, customer focused approach for implementing Quality Improvement process in any type of organisation. The author draws upon personal experience of workin with over fifty different organisations and shows how to make quality an integral part of your professional life, not an added or extraneous feature.

