From Concepts to Capabilities: Understanding and Exploiting Change as a Competitive Advantage

Rapid, unrelenting, all-encompassing change and uncertainty are the only constants in business today, and the most successful organizations aren't the ones that have learned how to simply cope with change, but the ones that actually thrive on it. In this book, Jacques Hale outlines a dynamic new approach to process redesign and a set of proven techniques for transforming change from a potential hazard to a powerful strategic weapon in the war for market share. With the help of real-life case studies Hale demonstrates how many leading companies have successfully used his techniques to become, or remain, the leaders in their respective industries. And he provides managers with a comprehensive blueprint for making rapid process redesign work in any type of business for increased profits and productivity.

• A leading intentional expert on business process redesign arms managers with a systematic approach to designing, implementing, and monitoring major changes throughout any type of business
• Features real-life success stories of leading companies world-wide that have used the techniques to master change in their organizations

JACQUES HALE (Bournemouth, England) is a business process redesign expert with the prestigious international consulting firm Business Concepts International Ltd.