Gower Handbook of Quality Management

Following in the wake of standards that have been set by the Japanese, the industrial community worldwide has realized that quality is not simply a desirable goal but is indeed essential for economic survival. This book sets out to provide a guide to the quality process and its application. The editor has brought together a team of professionals to cover a range of issues. They emphasize from the start the need for total management commitment in the achievement of a high quality product or service. Including illustrations and examples the book examines the following topics: quality leadership through commitment, how to establish a quality programme, related costs of quality, budgeting for control, relevant statutory provisions and standardization principles, reliability - the crucial factor, statistics and control charts, just in time procedures and the need for quality procedures. It is aimed at production and technical managers, quality control managers and anyone instituting a quality control programme within their company.