Managing Information Services: An Integrated Approach

A comprehensive handbook that covers key management issues and explains the principles that will guide information professionals through a maze of commonly encountered problems. To reflect the increasing integration of library, information centre, records, information technology and telecommunications management, this book takes an integrated approach to managing the modern information centre where first class customer service, high productivity and focusing on competitive advantage are essential. It covers a range of management topics, from strategic, technology and human resources planning, to leadership, change management, team building, conflict and stress management, service delivery, and risk management.