Bridging the Performance Gap

This is a practical guide to effective performance management that aims to help identify the missing ingredients in an individuals performance and measure the gap between performance and potential. It examines skills, techniques and systems to encourage learning, support personal development, review, recognize and reward performance improvement. It offers a strategy to benefit organizations and realize the potential of everyone, through a process of encouragement and support that relies on bringing a human TOUCH (Trust, openess, understanding, consideration, honesty) to everything they do. It is aimed at organizations that suffer from the "performance gap", where managers and staff who - on paper at least have all the competencies and experience to do a really good job, yet never seem to fulfil their true potential.