Implementing Iso 9000: 2000

This text is aimed at the busy manager or proprietor who needs to implement ISO 9001 in a simple way to deliver real benefits. It consists of a commentary against each clause of ISO 9004 (Guidelines for performance improvements), explaining the practical benefits of implementing the guidance that is given in the standard. Where a clause contains requirements under ISO 9001 (Requirements) these are covered by illustrating how they can be implemented in the most practical manner. Accompanying each clause are real examples of procedures and record sheets. These can be used as they are or modified to meet the reader's circumstances.