Why People Matter (Achieving ISO/IEC 20000)

This book covers the roles and responsibilities of management and process owners, and explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. The book also covers the importance of motivation, training and career development, as well as tips and techniques, mapping onto the requirements of clause 3.3 of ISO/IEC 20000-1, Competence, awareness and training.

Also available:

Get a Better Career in Technology: A guide for Women - ISBN 9780863419553
Making Metrics Work, 2nd Edition - ISBN 9780580474606

The Institution of Engineering and Technology is one of the world's leading professional societies for the engineering and technology community. The IET publishes more than 100 new titles every year; a rich mix of books, journals and magazines with a back catalogue of more than 350 books in 18 different subject areas including:

-Power & Energy
-Renewable Energy
-Radar, Sonar & Navigation
-Electromagnetics
-Electrical Measurement
-History of Technology
-Technology Management