Finance for Service Managers (Achieving ISO/IEC 20000)
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Book Details
Author(s)
Jenny Dugmore, Lacy Shirley
ISBN / ASIN
0580474623
ISBN-13
9780580474620
Marketplace
France 🇫🇷
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Description
This book covers Budgeting and accounting for IT services based on clause 6.4 of ISO/IEC 20000. It introduces financial terms that may be unfamiliar to service management specialists, which will help with understanding the requirements and recommendations. It also covers the relationship between budgeting, accounting and charging, and outlines the importance of service management processes in regulatory compliance.
