A Guide to the New ISO/IEC 20000-1: The Differences Between the 2005 and the 2011 Editions

* ISO/IEC 20000-1 contains requirements for service management. This standard started life as BS15000, and became an international standard in 2005. The standard is very popular across the world. * The 2011 edition has been developed by the ISO/IEC committee responsible for this standard. The new edition will be substantially changed from the original edition published in 2005. * The changes will impact any organizations which are already certified to this standard, those who are working towards certification. It will also impact those who use the standard as guidance as well as auditors, trainers and consultants who use the standard for their customers. * This book will explain why the changes have been made, what the changes are and how to move to the latest edition. * It will also cover the relationship of the standard to other standards.