ITSM for Small IT Teams

* Using ISO/IEC 20000 as a guide, this book will direct the reader in a concise way as to the important areas of the standard from which an SME /Small IT unit will gain most benefit. * It will provide a straightforward, easy to follow route map to gaining a 'wide and thin' approach to ITSM, making the most of limited resources, so that its benefits are effective in a short timeframe. * The ITIL volumes and other guidance, as well as the standard are quite lengthy to read, whereas this book aims to be a short to read and quick to implement guide. * The text will be supported by examples and vignettes of 'real world' problems and scenarios, to support the user.